Arrival
Check-In After 3:00pm
Get DirectionsPlease coordinate with us ahead of time to ensure there are no delays for check-in. Jasmin the housekeeper will be there if you arrive during daylight hours.
If you arrive late tell the guard at the entrance to Pacific Canyon Drive you are checking in to Castillo de Amber. You may park in the garage or along the street in front of the house. We will send you instructions on how to retrieve the key from a key safe under the first flight of steps next to the laundry room door.
Departure
Check-Out Before 10:00am
Please let us know well ahead your planned departure time. If you leave before the housekeeper arrives, or outside of her normal working hours, please be sure to do the following:
- Check the safes for your valuables
- Turn off ACs and lights in all rooms
- Lock doors and place key in key safe
Please don’t forget to tip the housekeeper—she works hard to keep the place tidy!
Laundry & Housekeeping
Jasmin is the housekeeper, and she is on site MTWTF from 9:00am to 5:00pm, and Sat from 9:00am to 2:00pm.
Guests are not allowed to use the machines because Jasmin needs them to do her duties. Laundry service is available at a rate of $10 per load and should be coordinated at least 1 day prior. Please pay Jasmin directly.
Towels will be replaced when you indicate by leaving them on the floor. Please reuse when possible to save water. Also, please use only the pool/beach towels for the pool & beach. Damaged or lost towels will incur a fee of $20 each.
Power & Water Outages
There are occasional power outages in Manuel Antonio! These are generally short-lived. If the power or water goes out for more than 30 minutes, please notify your concierge immediately.
Smoking
Smoking is permitted ONLY on pool terrace, away from the villa. Please use an ashtray. Smoking within the villa will result in a cleaning fee of $300.
TV
Each television is set up with Roku devices, though you will need to own account info to watch Netflix, Disney, etc.
WiFi
Our fiber internet speeds are 150-200Mbps symmetrical (down+up). Please do not move or hard-reset the routers, as this will likely result in that node being non-operational for some days until we can get a technician to fix it.
Pool Area
The pool area is serviced Mon, Wed & Fri in the mornings by Oscar.
Please use only plastic glasses around the pool area.
The BBQ and lounge area is first-come, first-serve but please be mindful of others’ right to use it also. There is a stereo in the lounge as well. Please be respectful of noise levels and others’ right to tranquility. Quiet hours start at 9:00pm on weekdays and 10:00pm on weekends.
Don’t Feed the Monkeys
While it can be tempting—please don’t feed the monkeys and other wildlife, as foreign bacteria can hurt or kill them, make them aggressive and also reduce their ability to fend for themselves in the wild. Also be sure to clean up all foodstuff and dirty dishes from the pool area & pool lounge each evening, as there are raccoons. Do not leave kitchen areas open at night!
Security
While the most common thieves in the area are the monkeys, please do take sensible measures to ensure the security of your valuables and Castillo de Amber. There is a night watchman for the neighborhood from 6pm to 6am.
Lock all doors when you leave and go to sleep. Do not leave your valuables lying around the pool area outside
Do not leave valuables in your car when you go out, or unattended on the beach.